Shipping
Standard Shipping within Australia is a flat rate of $8.95, and Express Shipping is available for $14. Vine Apparel uses Australia Post for all deliveries within Australia.
We are getting orders out as fast as we can, but please know that it could take 3 - 5 business days for your order to be processed. During a sale period, this could be up to 7 business days. Express orders are usually processed by the following business day.
The estimated delivery time for standard delivery within Australia is 3 - 6 business days, but it may take up to 14 days for deliveries to regional and remote areas. Express shipping typically takes 1 - 3 business days to most areas.
Please note we are not responsible for delays caused by Australia Post. If your parcel has been shipped but hasn't yet arrived, Australia Post could be experiencing delays; please check their website for updates.
Free In-Store Pick-up
INTERNATIONAL SHIPPING
We ship items to New Zealand for a flat fee of AU$17.95, via Australia Post, using International Standard with tracking. Orders will be processed within 5 - 7 days, and may take 2 - 3 weeks to arrive, based on Australia Post delivery timeframes.
We ship items internationally to the rest of the world for a flat fee of AU$35. International orders will be shipped via Australia Post with tracking and may take between 4 - 5 weeks to arrive. Estimated delivery time frames vary depending on what is going on in the world, see Australia Post for updated estimated international delivery time frames.
ORDER PROTECTION GUARANTEE
For peace of mind, we recommend that you add Order Protection during checkout.
If you purchase Order Protection and your items are lost or damaged in transit, we’ll send out a replacement immediately. If your items are no longer in stock, we'll refund the cost of the items.
If your order is delivered to the wrong address, or goes missing after being delivered without the required signature, we will need to open an investigation with Australia Post before we can ship a replacement to you.
Note: If you authorise delivery without a signature, then we cannot accept responsibility for any claim made by you for a lost package, if the carrier has confirmed the package has been delivered. In these circumstances you are responsible for the safety of your package once it has been delivered.
Making a claim: If you need to make a claim on your Order Protection Guarantee, please contact us with your order number and other information about your claim.
FAQs
Where do you ship to?
We ship items from New South Wales, anywhere in Australia and internationally. We use Australia Post for all deliveries within Australia and Australia Post’s delivery partners for all international deliveries.
Will I have to pay customs or duties?
We ship items from Australia, so deliveries outside Australia may incur customs charges and/or import taxes. Unfortunately, since we don’t have any control over these charges, we cannot cover them for you. You acknowledge that when you place an order with us you are responsible for all customs charges, duties or import taxes.
If items are refused by the customs of the country of delivery, and returned to us, we reserve the right to deduct or recover any costs associated with the return, from you.
How do I track my order?
Once your order has been fulfilled and dispatched, you’ll receive an email with tracking details. We use Australia Post, so you can track your order online.
Do I have to sign for delivery?
Yes, Australia Post needs a signature to successfully complete delivery of your package. If no one’s home or there’s limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order.
Alternatively you can add “Authority to leave” in the notes when checking out, to allow Australia Post to leave your parcel in a safe spot at your own risk.
Can I ship to a work address?
Yes, but please remember to provide your company name in the address. If your order is Return To Sender because of this, postage will be charged again to re-send.
My order hasn’t arrived yet?
If you have received confirmation that your order has been dispatched, please check the delivery status on the Australia Post website. Alternatively, you can contact Australia Post on 137 678 and they will help you.
If you haven’t received any confirmation please contact us and we will look into this for you.
Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.
What happens if my package goes missing?
If you opted for Order Protection during Checkout and your package goes missing after being delivered without the required signature, you can contact us and we will need to open an investigation with Australia Post before we can ship a replacement to you.
Note:If you authorise delivery without a signature, you accept responsibility for the safety of your parcel once it has been delivered.
When you place an order with us, you acknowledge we are not responsible for any missing parcels due to your error or the carrier.
What happens if my order is returned?
If your order is ‘Return to Sender’ for any reason, we will charge you an additional cost to resend your items to you. If you are within Australia the additional cost will be $24.90 and if you are based internationally the additional cost will be $35.90.
Can I combine postage for multiple items?
Of course, this will happen automatically during the checkout process.
I've placed 2 separate orders, can you combine them?
Please contact us and we will do our best, if your order has not yet been processed and shipped.
