Shipping

All orders are shipped from our Sydney warehouse.

Standard Shipping in AU | 1 - 4 business days after dispatch
Free Shipping on orders $150 & over ($8.95 on orders under $150)

Express Shipping in AU | 1–3 business days after dispatch
$14.00

International Shipping to NZ | 4 -10 business days after dispatch
$13

International Shipping to Hong Kong and Singapore  | Usually 2 - 3 weeks
$20

International Shipping to other countries | Usually 4 - 5 weeks
$35.00

Shipping

Domestic Shipping (Australia)

All orders are dispatched from our Sydney warehouse via Australia Post.

Standard shipping is $8.95, or free on orders $150 or more. Express shipping is $14.

Please allow 1–3 business days for processing. During sale periods, this may take up to 7 business days.

Express orders placed before 2pm Sydney time, Monday to Friday, are usually dispatched the same business day excluding public holidays.

After dispatch, standard delivery usually takes 1–4 business days and express delivery 1–3 business days. Regional and remote deliveries may take up to 10 business days.

Delivery times (after dispatch):

Destination

Metro (business days)

Regional (business days)

NSW

1–2 

2–4 

VIC, QLD, ACT

2–3 

3–5 

SA

3–4 

4–5 

TAS

4–5 

4–5 

WA

5–6 

6–7 

NT

7–8 

7–8 

 

Delivery times are estimates and may be affected by Australia Post delays.

Please note we are not responsible for delays caused by Australia Post. If your parcel has been shipped but hasn't yet arrived, Australia Post could be experiencing delays; please check their website for updates.

Read Shipping FAQs

International Shipping


We ship items to New Zealand for a flat fee of AU$13.00, via Australia Post, using International Standard with tracking. 

Orders will be processed within 5 - 7 days, and may take 2 - 3 weeks to arrive, based on Australia Post delivery timeframes.

We ship items to Hong Kong and Singapore for a flat fee of AU$20.00, via Australia Post, using International Standard with tracking. Orders will be processed within 5 - 7 days, and may take 2 - 3 weeks to arrive, based on Australia Post delivery timeframes.

We ship items internationally to the rest of the world for a flat fee of AU$35. International orders will be shipped via Australia Post with tracking and may take between 4 - 5 weeks to arrive. During a SALE PERIOD there can be further delays. Estimated delivery time frames vary depending on what is going on in the world, see Australia Post for updated estimated international delivery time frames.

Shipping to the United States & Puerto Rico
Due to changes in U.S. import regulations, all goods shipped from Australia to the United States and Puerto Rico must now have duties and taxes prepaid prior to entry. At this time, we do not offer shipping to the U.S. or Puerto Rico, as we do not currently support prepaid duties and taxes at checkout.

Customs, Duties & Taxes
International orders may be subject to import duties and taxes. These are the responsibility of the customer. If an order is refused at customs due to non-payment of duties/taxes, Shade of the Vine Pty Ltd T/A Vine Apparel reserves the right to deduct any return costs from the refund.

Delivery Risk

Once an order has been delivered to the shipping address provided, risk passes to the customer. If you authorise delivery without a signature, Vine Apparel is not responsible for lost or stolen parcels once marked as delivered by Australia Post.

Order Protection Guarantee

For peace of mind, we recommend that you add Order Protection during checkout.

If you purchase Order Protection and your items are lost or damaged in transit, we’ll send out a replacement as quickly as possible. If your items are no longer in stock, we'll refund the cost of the items.

If your order is delivered to the wrong address or goes missing after being marked as delivered (including deliveries without a required signature), we may need to open an investigation with Australia Post before we can ship a replacement to you. Where Order Protection has been purchased, this process is generally much faster.

Authority to Leave: If you authorise delivery without a signature, the parcel may be left unattended. Once Australia Post records a delivery scan, responsibility for collecting the parcel rests with the customer. We will still assist you, but please note that carrier investigations may take time if an item goes missing after delivery.

MAKING A CLAIM
If you need to make a claim under your Order Protection Guarantee, please contact us with your order number and claim details.

If your order is returned to us because the delivery address supplied was incomplete or incorrect, the parcel was not collected, delivery was refused, or delivery could not be completed for reasons outside Vine Apparel’s control, we will contact you once it has been received back by us.

Return To Sender (RTS)

If your order is returned to us because the delivery address supplied was incomplete or incorrect, the parcel was not collected, delivery was refused, or delivery could not be completed for reasons outside Vine Apparel’s control, we will contact you once it has been received back by us.

If you would like your order resent, a total re-shipping fee of $24.90 within Australia will apply. This includes $8.95 for re-shipping your order and a $15.95 Return to Sender carrier fee charged when the original parcel is returned to us. For international orders, re-shipping fees will be advised based on the destination and carrier costs.

If you do not wish to have your order resent, any refund will be processed in accordance with our Returns Policy, less the original shipping fee and any reasonable Return to Sender costs charged to us.

This does not affect your rights under Australian Consumer Law.

FAQs

We ship items from New South Wales, anywhere in Australia and internationally. We use Australia Post for all deliveries within Australia and Australia Post’s delivery partners for all international deliveries.

Yes! We offer free standard shipping within Australia on orders over $150. Express shipping and international shipping charges are calculated at checkout.

We ship items from Australia, so deliveries outside Australia may incur customs charges and/or import taxes. Unfortunately, since we don’t have any control over these charges, we cannot cover them for you. You acknowledge that when you place an order with us you are responsible for all customs charges, duties or import taxes.

If items are refused by the customs of the country of delivery, and returned to us, we reserve the right to deduct or recover any costs associated with the return, from you.

Once your order has been fulfilled and dispatched, you’ll receive an email with tracking details. We use Australia Post, so you can track your order online.

Yes, Australia Post needs a signature to successfully complete delivery of your package. If no one’s home or there’s limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order.

Alternatively you can add “Authority to leave” in the notes when checking out, to allow Australia Post to leave your parcel in a safe spot at your own risk.

Yes, but please remember to provide your company name in the address. If your order is Return To Sender because of this, postage will be charged again to re-send.

If you have received confirmation that your order has been dispatched, please check the delivery status on the Australia Post website. Alternatively, you can contact Australia Post on 137 678 and they will help you.

If you haven’t received any confirmation please contact us and we will look into this for you.

Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.

If you opted for Order Protection during Checkout and your package goes missing after being delivered without the required signature, you can contact us and we will need to open an investigation with Australia Post before we can ship a replacement to you.

Note:If you authorise delivery without a signature, you accept responsibility for the safety of your parcel once it has been delivered.

When you place an order with us, you acknowledge we are not responsible for any missing parcels due to your error or the carrier.

If your order is returned to us because the delivery address supplied was incomplete or incorrect, the parcel was not collected, delivery was refused, or delivery could not be completed for reasons outside Vine Apparel’s control, we will contact you once it has been received back by us.

If you would like your order resent, a total re-shipping fee of $24.90 within Australia will apply. This includes $8.95 for re-shipping your order and a $15.95 Return to Sender carrier fee charged when the original parcel is returned to us. For international orders, re-shipping fees will be advised based on the destination and carrier costs.

If you do not wish to have your order resent, any refund will be processed in accordance with our Returns Policy, less the original shipping fee and any reasonable Return to Sender costs charged to us.

This does not affect your rights under Australian Consumer Law.

Of course, this will happen automatically during the checkout process.

Please contact us and we will do our best, if your order has not yet been processed and shipped.