Privacy Collection Notice
Who we are
Your personal information is being collected by Shade of the Vine Pty Ltd (ACN: 59 634 336 146) of U37, 1-5 Thew Parade, Cromer, NSW, 2099
Contact details:
Privacy Team
02 9984 1824
privacy@vineapparel.com
What is in this notice
This notice describes how we collect, hold, use, and share your Personal Information. It includes:
- The kinds of Personal Information we collect;
- The reasons we collect and use that information;
- Who we share your information with; and
- How to access our Privacy Policy or contact us about our privacy practices.
You should also read the terms and conditions for any products and services we offer. These terms may contain more information about the ways we collect, hold, use, and share personal information for those products and services.
What is Personal Information
Personal Information includes information or an opinion about an identified individual or an individual who can be reasonably identified. This may include a person’s name, address, contact details and other identifying information.
What information we collect
We collect Personal Information when you engage with us, visit our website, interact with our search or marketing tools, contact us, or purchase products or gift vouchers.
The Personal Information we collect may include:
- Your name and contact details (including email address and mobile number)
- Your postal and delivery address
- Your purchase history
- Your clothing size and preferences
- Information about how you interact with our website, including browsing behaviour, device information and IP address
We may collect this information directly from you, from a person acting on your behalf, or from third-party service providers who assist us in operating our business.
If you provide us with information about another person, you must have authority to do so and inform them of the contents of this notice.
Why we collect your Personal Information
We collect, hold and use your Personal Information to:
- Confirm your identity and manage our relationship with you
- Process and deliver your orders
- Provide website functionality, including search and product discovery services
- Identify, manage and minimise security risks and prevent fraud
- Design, improve and manage our products and services
- Contact you about products, offers or information you have consented to receive
- Comply with legal and regulatory obligations
- For any other purpose set out in our Privacy Policy or as otherwise permitted by law
What would happen if your Personal Information was not collected?
If you do not provide the Personal Information we request, we may be unable to process your order, deliver products, respond to enquiries, or provide certain website functionality.
To whom will your Personal Information be disclosed?
We may disclose your Personal Information to third-party service providers who assist us in operating our business and providing products and services to you. These may include:
- eCommerce and hosting providers (such as Shopify)
- Search and product discovery providers (such as Algolia)
- Payment providers (such as Stripe, PayPal, Afterpay and Shop Pay)
- Delivery and fulfilment partners (such as Australia Post and StarShipIt)
- Warehouse and inventory systems (such as Indigo8)
- Returns and order management providers (such as ReturnGo)
- Analytics and marketing providers and affiliate tracking providers (such as Partnerize)
These service providers may store or process Personal Information on our behalf.
Overseas disclosure
Your Personal Information may be disclosed to service providers and technology platforms located outside Australia, including in the United States, Europe and other jurisdictions in which our providers operate.
We may also disclose Personal Information overseas to:
- Our staff located outside Australia
- Service providers who store or process data offshore
- Complete international transactions
We take reasonable steps to ensure that overseas recipients handle Personal Information in accordance with applicable privacy laws.
Access, correction and complaints
Please refer to our Privacy Policy for information about how to access or correct your Personal Information, or how to make a complaint about our privacy practices.
