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Have a question? We're here to help.

How do I return an item?

We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase, you can return it for a Store Credit provide it meets these conditions:

  • Returned within 7 days of delivery
  • Unworn, unwashed and in original condition with all the tags still attached
  • Must not smell of perfume, deodorant, cosmetics or washing powder
  • Not a Final Sale item

If your return meets these requirements, no need to email – simply send it back along with this completed Returns Form (PDF). Return shipping costs will be your responsibility. When we receive your item, we will send you a store credit.

If you've received an incorrect or faulty item, please email photos of the fault to customercare@vineapparel.com, so we can confirm the return is acceptable.

How to return an item

 

How do I use my Gift Card or Store Credit online?

Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once applied, the Card value will be taken off the total price of your order.

You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.

Your Gift Card or Store Credit is valid for 6 months. If it can’t be used within the 6 months, please contact us within the 6-month period for an extension.

I haven’t received an order confirmation?

All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder, as confirmation emails sometimes get tagged as spam.

Please also check if the funds have been taken from the payment method you selected. If they haven’t, your order may not have come through successfully. If you still have not received any information regarding your order please contact us.

My order hasn’t arrived yet?

If you have received confirmation that your order has been dispatched, please contact Australia Post on 137 678 and they will help you. Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.

Note: We know Australia Post are experiencing some delays – if your order is taking longer than you think it should, please check for updates on their website.

If you haven’t received any confirmation, please contact us and we will look into this for you.

Get in Touch

We’re available for support from Mon - Fri, 9AM - 5PM (Sydney time). We usually respond to emails within 48 hours (except on weekends and public holidays).

Include your order number if you have one.

Please note we will do what we can to accommodate changes to orders, though if it has been processed we are unable to make any changes. We hope you understand x
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