Have a question? We're here to help.
I want to pay with Afterpay but can't find it?
Afterpay is available only for orders over $100 and will appear as a payment option after you've entered your shipping information.
Note: Please do not use the Express Checkout options as this will default to the payment method saved on your device.
How do I use my Gift Card or Store Credit online?
Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once applied, the Card value will be taken off the total price of your order.
You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.
Your Gift Card or Store Credit is valid for 3 years.
I haven’t received an order confirmation?
All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder, as confirmation emails sometimes get tagged as spam.
Please also check if the funds have been taken from the payment method you selected. If they haven’t, your order may not have come through successfully. If you still have not received any information regarding your order please contact us.
My order hasn’t arrived yet?
If you have received confirmation that your order has been dispatched, please contact Australia Post on 137 678 and they will help you. Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.
Note: We know Australia Post are experiencing some delays – if your order is taking longer than you think it should, please check for updates on their website.
If you haven’t received any confirmation, please contact us and we will look into this for you.
How do I return an item?
We want you to love your Vine Apparel items as much as we do! But, if you’re not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item). Simply book your return online
We offer two return options – Store Credit, or Refund minus a 10% handling fee. We do not offer exchanges. Items marked "Final Sale" cannot be returned unless faulty.
Please note that return shipping costs will be your responsibility. Full returns info
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We’re available for support from Mon - Fri, 9AM - 5PM (Sydney time).
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We usually respond to emails within 48 hours (except on weekends and public holidays).