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Have a question? We're here to help.

Covid-19: Our Response

We are trying to do our bit to protect our community and help contain the spread, which means we have decided to close our physical stores to the public for the foreseeable future.

As of the 25th of March we are no longer offering in-store pick-up, as we are trying to limit our contact with as many people as we can, to prevent the spread of Coronavirus. The safety of our staff and customers it of utmost importance to us, we really are sorry for any inconvenience.

We will continue to operate online as per usual, sending orders through Australia Post. We are all happy and healthy and haven’t had any cases of Covid-19.

See our full response

How do I return an item?

We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase you can return it within 7 days of receiving it for a Store Credit (providing it isn’t a Final Sale item!).

We do not offer exchanges, so if you need a different size, simply return your item and use the Store Credit to place a new order.

Please note that return shipping costs will be your responsibility. Items marked "Final Sale" cannot be returned unless faulty .

How to return an item

I'm trying to pay with Afterpay and it keeps going back to the Cart page, what's wrong?

We have a $100 minimum for Afterpay, so that would be why :)

How do I use my Gift Card or Store Credit online?

Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once applied, the Card value will be taken off the total price of your order.

You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.

Your Gift Card or Store Credit is valid for 6 months. If it can’t be used within the 6 months, please contact us within the 6-month period for an extension.

I haven’t received an order confirmation?

All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder, as confirmation emails sometimes get tagged as spam.

Please also check if the funds have been taken from the payment method you selected. If they haven’t, your order may not have come through successfully. If you still have not received any information regarding your order please contact us.

My order hasn’t arrived yet?

If you have received confirmation your order has been dispatched, please contact Australia Post on 137 678 and they will help you. Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.

If you haven’t received any confirmation, please contact us and we will look into this for you.

Get in Touch

We’re available for support from Mon - Fri, 9AM - 5PM (Sydney time). We usually respond to emails within 48 hours (except on weekends and public holidays).

Include your order number if you have one.

Please note we will do what we can to accommodate changes to orders, though if it has been processed we are unable to make any changes. We hope you understand x