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Upgrade to Express within 30 minutes of placing your order. Simply go to My Orders to check if the Edit Order option is available.

NOTE: There will be an additional fee of $5.05.

If your order hasn’t been processed, we can try to make the change – please send us an email ASAP via the form below and select ‘Upgrade to Express Shipping’.

We want you to love your Vine Apparel items as much as we do! But, if you’re not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item). Simply book your return online

We offer two return options – Store Credit, or Refund. We do not offer exchanges. Items marked "Final Sale" cannot be returned unless faulty.

Please note that return shipping costs will be your responsibility. Full returns info

Your order can take 3-5 business days to process, or up to 7 days during sales. Express orders are processed the same day if placed before 1pm on a weekday and the following business day if placed on a weekend or after 1pm.

You can track your order via the Shop app and get status updates.

If you have received an email confirming that your order has been dispatched, you can also track it via Australia Post or
from your account at account.vineapparel.com/orders.

Please note, if you contact us about a dispatched order before contacting Australia Post, we will direct you to them.

Your gift card code needs to be entered during the check-out process on the "Payment" step. Enter your gift card code in the field labelled "Gift card or discount code". Once applied, the card value will be taken off the total price of your order.

You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.

Gift cards or store credit are valid for 3 years.

If you have store credit on your account, it will automatically appear at checkout.

• Make sure you’re signed in to your account using the same email address the store credit was issued to.
• When you reach the Payment step at checkout, you’ll see your Store Credit balance displayed as an available payment method.
• Select Store Credit to apply it to your order.
• If your order total is higher than your available credit, you can pay the remaining balance using another payment method.
• If your store credit covers more than the order total, the unused amount will stay in your account for next time.
• Store credit is valid for 3 years from the date of issue.

For online orders, returns, exchanges, and website enquiries, please use the form below or call our Customer Care team on 02 9984 1824, Monday to Friday, 9am–5pm (Sydney time).