Contact Us

Popular Questions

Afterpay is available only for orders over $100 and will appear as a payment option after you've entered your shipping information.

Note: Please do not use the Express Checkout options as this will default to the payment method saved on your device.

Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once applied, the Card value will be taken off the total price of your order.

You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.

Your Gift Card or Store Credit is valid for 3 years. 

All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder, as confirmation emails sometimes get tagged as spam.

Please also check if the funds have been taken from the payment method you selected. If they haven’t, your order may not have come through successfully. If you still have not received any information regarding your order please contact us.

If you have received confirmation that your order has been dispatched, please contact Australia Post on 137 678 and they will help you. Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.

Note: We know Australia Post are experiencing some delays – if your order is taking longer than you think it should, please check for updates on their website.

If you haven’t received any confirmation, please contact us and we will look into this for you.

We want you to love your Vine Apparel items as much as we do! But, if you’re not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item). Simply book your return online

We offer two return options – Store Credit, or Refund minus a 10% handling fee. We do not offer exchanges. Items marked "Final Sale" cannot be returned unless faulty.

Please note that return shipping costs will be your responsibility. Full returns info

Get in Touch

We’re available for support from Mon - Fri, 9AM - 5PM (Sydney time).

We usually respond to emails within 48 hours (except on weekends and public holidays).

LIVE CHAT WITH US

We usually respond to emails within 48 hours (except on weekends and public holidays).

Include your order number if you have one.

Please note we will do what we can to accommodate changes to orders, though if it has been processed we are unable to make any changes. We hope you understand x

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

We want you to love your Vine Apparel items as much as we do! But, if you’re not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item).

Book your return online

Already booked your return? Simply follow the instructions in the confirmation email we’ve sent you. No need to email again. :)

Sign up to automatically get notified once an item is re-stocked!

Simply search for the item you want, select the size and colour you like and hit the "Get Notified" button to get notified.

You’ll get an email as soon as that item comes back. Easy peasy :)

If your item is faulty or incorrect, you can return it within 14 days of receiving it.

Book your return online

While booking your return, you will be asked to provide photos and a description of the fault. We offer replacements for any faulty items, including Final Sale items.

Once your request has been submitted, please hold on to your items while we review your request. We’ll email you within 3-5 business days with instructions about next steps.

Call Us

📞 02 9984 1824

Mon to Fri: 9AM - 5PM
Closed on public holidays

7/161 South Creek Road
Cromer NSW 2099
Get directions

📞 0478 711 170

Mon to Fri: 9AM - 5PM
Saturday: 9AM - 4PM
Sunday: 10AM - 3PM
Closed on public holidays