Contact Us

Have a questions? We're here to help.

We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase you can return it within 7 days of receiving it for a Store Credit (providing it isn’t a Final Sale item!).

We do not offer exchanges, so if you need a different size, simply return your item and use the Store Credit to place a new order.

Please note that return shipping costs will be your responsibility. Items marked "Final Sale" cannot be returned unless faulty .

How to return an item

We have a $100 minimum for Afterpay, so that would be why :)

Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once entered in, the Card value will be taken off the total price of your order. 

Your Gift Card or Store Credit is valid for 6 months. If it can’t be used within the 6 months, please contact us within the 6-month period for an extension.

All successful orders will receive a confirmation email within 30 minutes of order completion. Please check your junk/spam folder, as confirmation emails sometimes get tagged as spam.

Please also check if the funds have been taken from the payment method you selected. If they haven’t, your order may not have come through successfully. If you still have not received any information regarding your order please contact us.

If you have received confirmation your order has been dispatched, please contact Australia Post on 137 678 and they will help you.

If you haven’t received any confirmation please contact us and we will look into this for you.

Please note if you contact us before contacting Australia Post when your order has been dispatched, we will direct you to them.

Get in Touch

We’re available for support from Mon - Fri, 9AM - 5PM (Sydney time). We usually respond to emails within 48 hours (except on weekends and public holidays).

Include your order number if you have one.