We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase you can return it within 7 days of receiving it for a Store Credit (providing it isn’t a sale item!).
Extended Christmas Returns: We have extended our returns period to accommodate the Christmas holidays, so items purchased after 8th December 2019 can be returned up until Wednesday, 8th January 2020.
We do not offer exchanges, so if you need a different size, simply return your item and use the Store Credit to place a new order.
Please note that return shipping costs will be your responsibility. Sale items cannot be returned unless faulty.
What you can return
Your return items must meet these conditions to be accepted:
- Returned within 7 days of delivery
- Unworn, unwashed and in original condition with all the tags still attached
- Not a sale item
Important: If your return does not meet these requirements, it will be sent back with shipping charges payable by you, the customer.
If you've received an incorrect or faulty item, please email us first so we can confirm the return is acceptable.
How to return your item(s)
Step 1: Download and print our Returns Form
Step 2: Complete the form and send it to us with your return:
Unit 7/161 South Creek Road
Cromer NSW 2099
If you can't access a printer, simply write a note including all details you can see on the returns form. To process your return, we need a way to identify the return as yours.
What happens next
Once we receive your item, we will send you Store Credit in the form of a Gift Card, emailed to you directly from our website. We typically process returns within 7 business days.
The credit is valid for 6 months, and will cover the total purchase price of the returned items (excluding shipping costs).
If your item is faulty and you contact us within 1 month, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with Australian consumer guidelines.
Please do not return the item to us directly; first, please send an email to firstname.lastname@example.org with:
- Your order number
- Name of faulty item(s)
- Photos of the faults
Once it has been reviewed and deemed a fault, we will guide you through what to do next.