We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase you can return it within 7 days of receiving it for a Store Credit (providing it isn’t a Final Sale item!).
We do not offer exchanges, so if you need a different size, simply return your item and use the Store Credit to place a new order.
Please note that return shipping costs will be your responsibility. Items marked "Final Sale" cannot be returned unless faulty.
What you can return
Your return items must meet these conditions to be accepted:
- Returned within 7 days of delivery
- Unworn, unwashed and in original condition with all the tags still attached
- Not a Final Sale item
If your return meets these requirements, no need to email – simply send it back including this completed Returns Form; when we receive it we will send you a store credit.
Important: If your return does not meet these requirements, it will be sent back with shipping charges payable by you, the customer.
If you've received an incorrect or faulty item, please email us first so we can confirm the return is acceptable.
How to return your item(s)
Step 1: Download and print our Returns Form
Step 2: Complete the form and send it to us with your return:
Unit 7/161 South Creek Road
Cromer NSW 2099
If you can't access a printer, simply write a note including all details you can see on the returns form. If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.
What happens next
Once we receive your item, we will send you Store Credit in the form of a Gift Card, emailed to you directly from our website. We typically process returns within 7 business days.
The Store Credit is valid for 6 months, and will cover the total purchase price of the returned items (excluding shipping costs).
If your item is faulty and you contact us within 1 month, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with Australian consumer guidelines.
Please do not return the item to us directly; first, please send an email to email@example.com with:
- Your order number
- Name of faulty item(s)
- Photos of the faults
Once it has been reviewed and deemed a fault, we will guide you through what to do next.
Can I get a refund?
We do not offer refunds for change of mind or wrong size choice, however, we can provide you with Store Credit equivalent to the price of the item(s) you purchased.
If you're not satisfied with your purchase simply return it within 7 days for a Store Credit - providing it isn’t a Final Sale item. The Store Credit is valid for 6 months and will be emailed to you as a Gift Card from our website, usually within 7 business days of receiving your return.
How do I use my Store Credit or Gift Card online?
Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once applied, the Card value will be taken off the total price of your order.
You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.
Your Gift Card or Store Credit is valid for 6 months. If it can’t be used within the 6 months, please contact us within the 6-month period for an extension.
I’ve returned my item but haven’t yet received my Store Credit?
Once we receive your items, we will email you within 7 business days. If your items are eligible for return, you will receive Store Credit in the form of an email with a Vine Apparel Gift Card which is valid for 6 months.
If it has been more than 7 business days, please check your junk/spam folder, as Gift Card emails sometimes get tagged as spam. If you still have not received any information regarding your return, please contact us.
How do Afterpay returns work?
If you return an item purchased through Afterpay, we will send you store credit for the total purchase price of the returned items. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. Vine Apparel is unable to offer partial refunds/store credits. For any repayment queries please contact Afterpay on 1300 100 729.
Can I return or exchange sale items?
Sale items marked "Final Sale" cannot be returned or exchanged unless deemed faulty. Final Sale items which are returned will be refused upon delivery and returned to sender. Sale items which have not been marked "Final Sale" can be returned within 7 days for a Store Credit.
My item is faulty, I bought it a few months ago, what can I do?
We have a 1 month return policy for faulty items, it is your responsibility as the customer to check your garment when you receive it for faults. If by chance your pants split/strap breaks after this amount of time, unfortunately we will put it down to wear and tear and we will not replace/refund the item. Wear and tear is wear and tear, it doesn’t mean the item is faulty. We have a 1 month faulty policy with our suppliers, hence the reason for our one month policy.