Returns

We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase, you can return it for Store Credit within 14 days of receiving it (providing it isn’t a Final Sale item!). It can take up to 7 business days for your return to be processed once we've received it.

We do not offer exchanges – we’ll provide you with a store credit to spend on a new size or item of clothing. Items marked "Final Sale" cannot be returned unless faulty. 

Please note that return shipping costs will be your responsibility. Unfortunately we can’t offer free returns, as due to our price point we can’t increase prices to absorb the postage. It costs us a lot more than $10 to prepare and send your order, also to process returns, and we want to keep our prices this low! We hope you understand.

---

What you can return

Your return items must meet these conditions to be accepted:

• Returned within 14 days of delivery
• Unworn, unwashed and in original condition with all the tags still attached
• Must not smell of perfume, deodorant, cosmetics or washing powder
• Not a Final Sale item

If your return meets these requirements, no need to email – simply send it back including this completed Returns Form (PDF). Return shipping costs will be your responsibility. Once we receive your items, we will process it and email you within 7 business days.

If you've received an incorrect or faulty item, please email photos of the fault to customercare@vineapparel.com so we can confirm the return is acceptable. Vine Apparel does not provide refunds for change of mind, incorrect size or faults to the garment made by the customer.

Important: If your return does not meet these requirements, it will be sent back with shipping charges payable by you, the customer. Please don't send your parcel back to us as Return To Sender (RTS), or we will need to take $12 off your store credit to cover postage costs.

---

How to return your item(s)

Step 1: Download and print our Returns Form

Returns Form

Step 2: Complete the form and send it to us with your return:

VINE APPAREL
37/1-5 Thew Parade
Cromer NSW 2099

If you can't access a printer, simply write a note including all details you can see on the returns form (PDF). If you don’t know your order number, please use the same name and email you used to place the order so we can identify it.

Note: Return shipping costs will be your responsibility. Please don't send your parcel back to us as Return To Sender (RTS), or we will need to take $23.90 off your store credit to cover postage costs.

Unfortunately, we are unable to process your online returns in store. In saying that, to save on return postage, you are able to drop your return back to our store, providing the returns form is filled our correctly. Our store staff will then send it to the warehouse to be processed.

---

What happens next

Once we receive your item, we will send you Store Credit in the form of a Gift Card, emailed to you directly from our website. We typically process returns within 7 business days of receiving them.

The Store Credit is valid for 3 years, and will cover the total purchase price of the returned items (excluding shipping costs).

---

Faulty items

If your item is faulty and you contact us within 1 month of receiving it, we will replace it with the same item. If the item is out of stock, we will offer you a refund.

Please note – we advise trying all items on upon receiving them so you can check for faults and this can be sorted within this timeframe. This is in line with Australian Consumer Guidelines.

Please do not return the item to us directly; first, please email photos of the fault to customercare@vineapparel.com, along with:

• Your order number
• Name of faulty item(s)
• Description and photos of the fault(s)

Once it has been reviewed and deemed a fault, we will guide you through what to do next.

Faulty items must be faulty by Manufacture. This includes:

• Open seams
• Broken zippers or buttons
• Puckering

An item which has been worn and has makeup stains, or is damaged due to not following proper care instructions may not be classified as faulty by manufacture, therefore may be unsuitable for our faulty returns process.

Note: All garments must follow the care instructions, as our items can be quite delicate and may get damaged if instructions are not followed. Due to the nature of some fabrics composed for their specific item’s qualities and fit, this can include shrinkage, colour fading and other outcomes. We advise hand washing all Vine Apparel pieces using cold water, using a delicate detergent only; and not put in the dryer.

We are happy to replace your approved faulty item with the identical item when possible. If you choose not to receive a replacement for a minor fault, this will be considered a “change of mind” and a store credit will be created.

As per the guidelines of Australian Consumer law, a refund may be offered if we cannot repair or replace the faulty garment with the identical item OR if the fault is major problem.

For any further questions, please contact us.

---

Returns FAQs