Returns
We want you to love your Vine pieces, but if something’s not quite right you can process a return online.
Can I return my item?
You can return an order if it is:
- Within 14 days of delivery
- Unworn, unwashed and in original condition with all the tags still attached
- Not a Final Sale item (unless faulty)
Faulty or incorrect items
If you’ve received something faulty or incorrect, please start your return within 14 days and include photos when submitting your request. We’ll review it within 3–5 business days and let you know the next steps.
- Wherever possible, we’ll send a replacement (including for Final Sale items).
- If the item is out of stock, we’ll offer you a gift card or full refund.
- Please note: a “fault” means a manufacturing issue (e.g. open seams, broken zippers, puckering). Items damaged from wear, makeup stains or incorrect care won’t qualify.
Your return options
- Gift card for the full value of your return
- Refund to your original payment method
We don’t currently offer exchanges, as we don’t have the capacity to hold stock aside.
Return shipping
Return postage is your responsibility.
- Australian customers can purchase a discounted prepaid Australia Post label when starting their return online (available within 2 business days).
- International customers will need to arrange their own return postage.
How to return your items
STEP 1: Book your return online
Enter your order number and email, select the item(s) you’re returning, and choose your return option.
STEP 2: Send us your parcel
Attach your return label and lodge your parcel at your local post office. (If you’ve purchased our prepaid label, you can also have it printed at Australia Post after 2 business days.)
STEP 3: We’ll process your return
Once your return arrives, we’ll inspect the item(s) and process your gift card or refund within 3–7 business days. You’ll receive an email confirmation once it’s complete.
Returning a gift?
If you have the order number and email used to place the order, start your return online as usual. If not, contact us with whatever details you have and we’ll do our best to help.
Care reminder
Our garments are delicate. For best results, hand wash in cold water with a gentle detergent and never use the dryer.
Returns FAQs
We want you to love your Vine Apparel items as much as we do, so if you're not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item!).
You can book your return online if it is:
- Within 14 days of delivery
- Unworn, unwashed and in original condition with all the tags still attached
- Does not smell of perfume, deodorant, cosmetics or washing powder
- Not a Final Sale item
Sale items marked "Final Sale" cannot be returned or exchanged unless there is a manufacturing fault. Please note that Buy One Get One Free Offers are also classified as Final Sale.
Non-faulty Final Sale items which are returned will be refused upon delivery and returned to sender.
Sale items which have not been marked "Final Sale" can be returned within 14 days as usual.
We’re very sorry, but we don't have the capacity to hold items for exchanges.
If you’re after a different size, please place a new order for it through the website and let us know while booking your return - we’ll then issue a full refund for the value of your original once we receive it.
If you're not satisfied with your purchase and it’s not a Final Sale item, we offer two return options - gift card, or refund.
Gift Cards are issued and will be valid for 3 years and will be emailed to you.
You need to first book your return online.
We do not pay for return shipping costs, unless we have accepted the item has a manufacturing default (and we will refund you or provide you with a store credit for your shipping costs).
You will have the option of buying a return label when you book your return online (for Australian customers only). If you are outside of Australia, you’ll need to get your own return label.
If you've bought our prepaid return label, you can drop off your return at your nearest Australia Post outlet after 2 business days. You can also get the label printed at the post office after 2 business days.
Please don't send your parcel back to us as Return To Sender (RTS), or we will need to deduct postage costs (approximately $16) from your store credit or refund.
Unfortunately we are unable to process your online returns in store. In saying that, when booking your return online, customers in Sydney will be given the option to drop off their return back to our Sydney store. Our store staff will then send it back to the warehouse to be processed.
Your store credit or gift card code needs to be entered during the check-out process on the "Payment" step. Enter your gift card code in the field labeled "Gift card or discount code". Once applied, the card value will be taken off the total price of your order.
You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.
Gift cards or store credit are valid for 3 years.
Once we receive your items, we will aim to process it and email you within 3 - 7 business days. If your items are eligible for return, you will receive a refund (minus a 10% handling fee) or store credit in the form of a Vine Apparel gift card which is valid for 3 years.
If it’s been more than 7 business days since your item was delivered to us, please check your junk/spam folder, as emails sometimes get tagged as spam. If you still have not received any information regarding your return, please contact us.
If you return an item purchased through Afterpay, we’ll send you your store credit for the total purchase price of the returned items. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments. For any repayment queries please contact Afterpay on 1300 100 729.
If your item develops a fault within 1 month of purchase, please contact us to let us know.
If your item develops a fault after 1 month, unfortunately we will put it down to wear and tear, and we won’t be able to replace/refund the item. Wear and tear happens with clothing sometimes, it doesn’t necessarily mean the item is faulty. We have a 1 month faulty policy with our suppliers, hence the reason for our one month policy.
