We offer a 7 day exchange policy if the garment is the wrong size. You will receive a credit note which is valid for 3 months from the date your return order is received.
We do not offer refunds, only credit notes.
Please note we do not exchange sale items.
If your item is faulty, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with the consumer guidelines.
In order to provide an exchange or replacement garment as quickly as possible, Vine Apparel will use the information supplied at the time of purchase. If details have changed, please advise us as soon as possible.
The return postage cost is to be covered by the customer, plus $10 for new garment to be sent out from Vine Apparel.
THE Garment must be in original condition – unworn, unwashed, and with all tags still attached. We reserve the right to deny refunds if the garment isn’t in this condition – IT WILL BE RETURNED TO YOU at your cost.
Note: Shipping charges are to be paid for by the customer, and any shipping charges will not be refunded. We also do not offer refunds, only credit notes.
Please complete the form below to request an RMA number, PLUS print out and complete the Returns Form which is to be included in your return parcel.PLEASE INCLUDE RETURNS FORM WITH YOUR RETURN – DOWNLOAD FORM HERE