Contact Us

Popular Questions

NOTE: There will be an additional fee of $5.05.

If your order hasn’t been processed, we can try to make the change – please send us an email ASAP via the form below and select ‘Upgrade to Express Shipping’.

We want you to love your Vine Apparel items as much as we do! But, if you’re not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item). Simply book your return online

We offer two return options – Store Credit, or Refund minus a 10% handling fee. We do not offer exchanges. Items marked "Final Sale" cannot be returned unless faulty.

Please note that return shipping costs will be your responsibility. Full returns info

Your order can take 3-5 business days to process, or up to 7 days during sales. Express orders are processed the following business day.

You can track your order via the Shop app and get status updates.

If you have received an email confirming that your order has been dispatched, you can also track it via Australia Post or
from your account at account.vineapparel.com/orders.

Please note, if you contact us about a dispatched order before contacting Australia Post, we will direct you to them.

Your Store Credit or Gift Card code needs to be entered during the check-out process on the "Payment" step. Enter your Gift Card code in the field labeled "Gift card or discount code". Once applied, the Card value will be taken off the total price of your order.

You can use a gift card multiple times so long as there is money on the card. You can also combine your gift card with other payment methods to complete a purchase.

Your Gift Card or Store Credit is valid for 3 years. 

Get in Touch

We’re available for support from Mon - Fri, 9AM - 5PM (Sydney time).

We usually respond within 24 hours (except on weekends and public holidays).

LIVE CHAT WITH US

We usually respond within 24 hours (except on weekends and public holidays).

Include your order number if you have one.

NOTE: There will be an additional fee involved of $5.05.

If your order hasn’t been processed, we can try to make the change. Please include your order number.

Please note we will do what we can to accommodate changes to orders, though if it has been processed or dispatched we are unable to make any changes. We hope you understand.

Please include your order number.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

Please note we will do what we can to accommodate changes to orders, though if it has been processed or dispatched, we are unable to make any changes. Once the order is dispatched there is a
possibility that Australia Post can redirect it to the correct address. 

To do this, simply sign up for a MyPost account
(with the same email address used to place the order), enter in your
tracking number and you should then have the option to redirect your
order. 

We encourage you to double check your delivery details
before confirming payment as any costs due to incorrect details will be
at the expense of the customer. Non-delivery due to an incorrect address
will not be eligible for any compensation from Vine Apparel. 

For re-delivery due to a returned parcel please email customercare@vineapparel.com with the correct shipping address. The re-shipping charge will be the same charge made in the order.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

Your order can take 3-5 business days to process, or up to 7 days during sales. Express orders are processed the following business day.

You can track your order via the Shop app and get status updates. If you have received an email confirming that your order has been dispatched, you can also track it via Australia Post or from your account at account.vineapparel.com/orders.

Please note, if you contact us about a dispatched order before contacting Australia Post, we will direct you to them.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

You’ll find measurements and fit notes under SIZE AND FIT section on the product page.

Still have questions? Send us a message and we’ll advise.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.

We collect your Personal Information so we can respond to your queries. More info in our Privacy Collection Notice.






We want you to love your Vine Apparel items as much as we do! But, if you’re not satisfied with your purchase, you can return it within 14 days of receiving it (providing it isn’t a Final Sale item).

Book your return online

Already booked your return? Simply follow the instructions in the confirmation email we’ve sent you. No need to email again. :)

If your item is faulty or incorrect, you can return it within 14 days of receiving it.

Book your return online

While booking your return, you will be asked to provide photos and a description of the fault. We offer replacements for any faulty items, including Final Sale items.

Once your request has been submitted, please hold on to your items while we review your request. We’ll email you within 3-5 business days with instructions about next steps.

Sign up to automatically get notified once an item is re-stocked!

Simply search for the item you want, select the size and colour you like and hit the "Get Notified" button to get notified.

You’ll get an email as soon as that item comes back. Easy peasy :)

Call Us

📞 02 9984 1824

Mon to Fri: 9AM - 5PM
Closed on public holidays

7/161 South Creek Road
Cromer NSW 2099
Get directions

📞 0478 711 170

Mon to Fri: 9AM - 5PM
Saturday: 9AM - 4PM
Sunday: 10AM - 3PM
Closed on public holidays