Covid-19: Our Response

To our beautiful people,

We hope you are all safe, well, and looking out for each other.

We are living in a bit of a crazy world right now, and we are as confused as the rest of you about what we should and shouldn’t be doing.

We have made some decisions regarding Vine Apparel which at this stage we believe is the right thing to do, trying to limit the impact this is going to have on all of us, our families, our customers, and our business.

We will continue to operate online as per usual. We are all happy and healthy and haven’t had any cases of COVID-19. We are picking, packing and processing our orders as quickly as we can, and Australia Post are continuing to pick up our orders daily.

As things progress and people self-isolate, there will more than likely be some delays with Australia Post, and there’s a chance we might take a little longer than usual to get your orders out, but I promise with my heart of hearts, we are working as hard as we always do to get everything out as quickly as possible.

We’ve made the decision to shut our physical store in our Cromer Warehouse, for the foreseeable future, starting Monday 16th of March. We believe this is the right thing to do as there are so many people coming in here and it’s such a large space, we wouldn’t be able to stay on top of keeping things sanitised and clean.

We won’t be letting couriers, Australia Post, or anyone else into our warehouse aside from staff, and all staff will be diligent with hygiene of both ourselves and our space.

Our Mona Vale Boutique will also remain closed, for the same reasons. 

As of the 25th of March, we are no longer offering in-store pick-up, as we are trying to limit our contact with as many people as we can, to prevent the spread of Coronavirus. The safety of our staff and customers it of utmost importance to us, we really are sorry for any inconvenience.

We don’t mean any inconvenience with these decisions, please know we will still be operating online as per usual.

We really appreciate your patience if there are any delays, and we are more than happy to answer any questions you might have.

Take care, look after each other.

Shelley, JP & the Vine Apparel girls xo